A Net Promoter Score is a customer loyalty metric utilised across multiple industries to measure how happy a customer is with your product or service. An NPS score is determined by sending out a single-question survey to your clients that asks: How likely is it that you would recommend our company/product/service to a friend or colleague? Respondents are asked to score their answer based on a 1-10 scale. Responses of 7 or 8 are labelled as "Passive", and scores of 0 to 6 are considered "Detractors." If a client responds with a score of 9-10, they're labeled "Promoters" of your business. Read on to find 5 clever ways to get more referrals.

5 Clever Ways to Leverage Client Feedback for More Referrals