{"id":1406,"date":"2017-03-08T12:13:21","date_gmt":"2017-03-08T01:13:21","guid":{"rendered":"https:\/\/www.siteskills.com\/?p=1406"},"modified":"2020-12-22T22:51:06","modified_gmt":"2020-12-22T11:51:06","slug":"why-you-should-add-live-chat-to-your-website-asap","status":"publish","type":"post","link":"https:\/\/www.siteskills.com\/why-you-should-add-live-chat-to-your-website-asap\/","title":{"rendered":"Why You Should Add Live Chat to Your Website ASAP"},"content":{"rendered":"\n
As prospects, we’ve all experienced that horrible sense of disappointment and annoyance when no one’s around to address our questions about a product or service that we’re keen about.<\/p>\n\n\n\n
The same goes for the majority of websites these days. Often, brands and business owners fail to realize that their website is their marketing and sales team rolled into one.<\/p>\n\n\n\n
You’ve probably seen that tiny chat box in some websites and thought of it as a nuisance or may be totally unnecessary. I thought so myself.<\/p>\n\n\n\n
But it turns out that I was wrong. Customers who opt for live chat support have the highest satisfaction rate – at 92 percent<\/a> – than phone, email, or even social media support. Apparently, customers prefer the back-and-forth conversation style of live chat.<\/p>\n\n\n\n In terms of sales, live chat is a great benefit in warming up your leads and tackling their objections. Whether it’s a first time visitor or a recurring customer, anyone who finds their way to your website is likely to have questions. Your job is to answer these questions as quickly as possible.<\/p>\n\n\n\n By having a live chat feature on your website, it’s easier to capture prospects who are unsure and stop them from heading over to your competitor’s sites. As a result, the chances are high that you can turn these leads into a happy customer. Plus, by having a live chat feature you can also get great insights into your prospects’ major pain points.<\/p>\n\n\n\n You’ll find a great deal of live chat solutions out there – from free options to paid alternatives – and it can be tad overwhelming if you’re starting out from scratch.<\/p>\n\n\n\n To help you get started, check out these three live chat software products that we’ve picked for you:<\/p>\n\n\n\nThe Overlooked Benefits of Live Chat<\/h2>\n\n\n\n
Which Live Chat is Right For You?<\/h2>\n\n\n\nLiveChat<\/a><\/h3>\n\n\n\n